Change Phone Number for SRD Grant

It is very necessary to change phone number for the SRD grant if your SIM card is lost or deactivated. You should immediately update your mobile phone number to avoid any delay or payment interruption for your SRD grant.

The South African Social Security Agency (SASSA) made it compulsory for the SRD grant clients to add a phone number to the SRD grant application. This number will be used for further processes like SASSA status check, getting payment dates via SMS, or checking the appeal application status.

You will learn the complete and easiest process of how to change SASSA phone number for R370 payment. So let’s start the process.

How to Change SASSA SRD Grant Linked Phone Number Online at srd.sassa.gov.za?

SASSA uses the phone numbers to send alerts and updates about the SASSA SRD grant. Also, this phone number is linked to your SRD R370 grant application to help you check your grant application status online.

So, having a working phone number that should be linked to the SASSA grant is very important. However, if your SASSA phone number is lost or not working anymore, then you need to change it right now. Here is the complete step-by-step guide.

1) Visit the Official SASSA SRD Portal (https://srd.sassa.gov.za)

First of all, you need to visit the SASSA SRD grant portal. This portal is developed for the SRD grant clients and beneficiaries. Here you can check your SRD status, get your lost reference number, payment dates, and update your SRD grant information.

2) Choose “South African ID Holders” From the Homepage of the Portal

On the homepage of the SRD portal, you need to choose the “South African ID Holders” option. There will be another option, “Asylum Seekers or Special Permit Holders”. You can choose this second option if you are an asylum seeker or a special permit holder.

3) Choose the “Change Phone Number” Option

On the next page, you will see the option “Change Phone Number” or you can click on this link directly “https://srd.sassa.gov.za/sc19/contact”. This will land you on the application form, where you can change your phone number.

4) Fill Out the Details and Submit Your New Phone Number

Now you will see a tool where you need to enter your “ID Number” and “Application ID (AppID). Your application ID is your SRD grant reference number. You need to enter it and then click on the “Submit” button.

Now you will see a form where you can add your new SASSA phone number. You will get an OTP on your new phone number that you need to approve and verify.

The system will now verify your details, and you will get a confirmation message that your phone number is updated successfully.

How to Change Phone Number Without Application ID or Reference Number?

In case your AppID is lost or forgotten, you can retrieve it to change your phone number for your SRD grant. Please follow the process.

1. Go to our SRD status check page.
2. Now, enter your South African ID number and phone number inside the tool.
3. Check your SRD status.
4. A new dialog will open where you can not only check your SRD R370 application status but also your AppID or reference number.
5. Copy this number and follow the change phone number procedure mentioned above.

How to Change SASSA Phone Number on WhatsApp Chat?

Yes, you can use the SASSA WhatsApp number to change your SRD grant phone number.

1. Save 0600 123 456 as the SASSA WhatsApp contact number in your mobile phone.
2. Open your WhatsApp account and send a message to SASSA.
3. Provide your South African ID number.
4. Get a secure link to follow and change your phone number on that website.

Can I Change My SASSA Phone Number Without OTP?

No, you cannot change your SASSA phone number without OTP (One-Time Pin) verification. SASSA uses OTP to make sure that you are the real owner of the account. It helps keep your personal information safe.

If you want to change your phone number, SASSA will send an OTP to your new number. You must enter this code to prove your identity. Without this step, SASSA will not allow the change.

Why is OTP Important?

• It protects your account from fraud.
• It makes sure only you can change your details.
• It keeps your personal and payment info safe.

What If You Lost Your Old Phone Number?

If you don’t have access to your old number anymore, you need to contact SASSA for help. You can:

• Visit your nearest SASSA office with your ID.
• Call the SASSA helpline at 0800 60 10 11.
• Email SASSA at srd@sassa.gov.za and explain your problem.
• Change the phone number for the SRD grant using this guide.