SASSA Appeal for Reconsideration

SASSA status check is a task that can bring relief and worries simultaneously. If your grant is approved, you will experience relief, and if your application is declined, then you will become anxious.

However, you should take a deep breath, as you have the option to appeal for reconsideration. This appeal is a second chance for those who are truly eligible for the SRD grant but still got rejected. Now, check out this guide and apply for the appeal for reconsideration.

What is the SASSA Appeal for Reconsideration?

When you apply for the SRD grant, you must qualify for the eligibility criteria in the first place. However, sometimes due to system issues or the burden of applications, you can face application rejection despite being eligible for the grant.

In this scenario, one should use the SASSA appeal for reconsideration service. This is an option where you can send an appeal application to the Independent Tribunal for Social Assistance Appeals (ITSAA) and prove that you are eligible for the grant.

How to Prepare for SASSA Appeal Submission?

Before you start the appeal application process, you need to make sure that you have the following documents and details ready:

• ID card
• Phone number
• A proof of eligibility (bank statement, etc)

Keep these documents and details in your hand before you go for the reconsideration appeal.

Who Can Appeal?

You can appeal if:

• You applied for the COVID-19 SRD grant online.
• Your application was declined by SASSA.
• You believe the rejection was incorrect.

If you meet all three conditions, you can submit an appeal to the Independent Tribunal for Social Assistance Appeals (ITSAA).

Submit SASSA Appeal for SRD Grant Reconsideration

Submit an Appeal If Your Details Are Correct

Here is the method to lodge an appeal if all the details are already correct.

1. Visit the SRD DSD Appeal website.
2. Enter your South African ID number and phone number inside the appeal application tool.
3. Click on “send pin” and get an OTP on your phone number.
4. Verify OTP and get into the appeal application form.
5. Here you will see all the periods where you are declined for the SRD grant. You need to appeal for each month separately.
6. Choose a period where you need to appeal and check the reasons for rejection, for example, “alternative_income_source_identified”.
7. Choose a fixed “no_alternative_income_source” from the dropdown menu.
8. Click on the “Apply” button to submit your appeal for that period.

Lodge an Appeal If You Need to Update Your Contact Information

Those applicants who need to update their contact information, as they have received the identity verification failure status, can appeal using this method:

1. Open the appeal portal and visit the link labelled as “clicking on this link”.
2. It will redirect you to a new page where you can update your contact information.
3. Provide your ID number and application ID to start the updating process.
4. Update the required information, such as name, surname, banking details, or ID number.
5. Once you have updated all the details, click on the submit and you will again redirect back to the DSD Appeal page.
6. Now, click on the“Lodge an Appeal” button.
7. Follow the same steps above from here to lodge an appeal online.

How to Check SASSA Appeal for Reconsideration Status?

You can check your appeal status online using the same DSD portal. Here is how:

1. Follow the URL https://srd.sassa.gov.za/appeals/.
2. Now, click on the “click here to lodge an appeal or check appeal status” button.
3. Enter your South African ID number and phone number.
4. Click on the “send PIN” button to get a verification PIN on your phone via SMS.
5. Submit the PIN and check your appeal application status online.

When Will My Appeal Approve?

After submitting your application, the Independent Tribunal will take around 60 to 90 days to inform you about your appeal application decision. For further information, you can contact ITSAA using the following contact details:

• Helpline: 012 312 7727
• Email: grantappeals@dsd.gov.za
• Fax: 086 534 3124 or 086 216 371
• Office: Department of Social Development Independent Tribunal for Social Assistance Appeals (ITSAA)
• Private Bag x 901, Pretoria, 0001

What If My Appeal is Also Declined?

The decision of the Independent Tribunal for Social Assistance Appeals (ITSAA) is considered final. Applicants will not have access to any further internal remedies to claim their grant payment. 

However, if the appellant remains dissatisfied with ITSAA’s decision, the only available option is to apply for a judicial review in the High Court, following the Promotion of Administrative Justice Act, 2000. This must be done within 180 days of the Tribunal’s decision.

About ITSAA

The Independent Tribunal for Social Assistance Appeals (ITSAA) is a body established by the South African government to provide an impartial and independent process for individuals who want to appeal decisions made by the South African Social Security Agency (SASSA) regarding social assistance grants.

• Purpose: To review and make final decisions on appeals from applicants whose social grant applications were declined by SASSA.
• Independence: Operates independently from SASSA to ensure fairness and impartiality.
• Types of Appeals: Can include issues like rejection of applications, suspension of grants, or disputes over payment amounts.
• Final Decision: The Tribunal’s ruling is binding and final within the social assistance framework; there are no further internal remedies after ITSAA.

F.A.Q

Can I apply for reconsideration via the SASSA office in person?

No, you can only appeal electronically using the DSD web portal.

Who can appeal for the SRD grant rejection?

All the applicants who think they are eligible for the grant and still receive a rejection can apply for appeal.

How do I track my appeal application status?

You can check your appeal status online on the official DSD website.