SASSA Status Failed
SASSA uses a state-of-the-art verification system to check and confirm any SASSA grant application. SASSA also has the latest anti-fraud algorithm that automatically detects and rejects grant applications that are not eligible for approval.
If you have experienced “SASSA Status Failed” in the past or the current period, you must understand why it happened.
In this post, you are going to learn why SASSA rejects an application for the SRD grant and how you can recover from this issue. But first, make sure you have gone through your SASSA status check and you find out that your status has failed.
What is SASSA Status Failed Due to Identity Verification Failed?
A failed SASSA application status is simply a rejection from SASSA. You can not get your SRD R370 grant payment when you get this status.
However, the reason for this rejection is that your ID documents were not available to pass the verification.
Why did my ID Document Verification fail at SASSA?
If your SASSA status check result shows “Identity Verification Failed”, it means your application could not be processed successfully because your ID documents could not be verified by SASSA’s system.
SASSA uses data from the Department of Home Affairs (DHA) to verify every applicant’s ID number, full name, and other personal details. If any information in your application does not match the records held by the DHA, the verification will fail, and your grant application will be rejected.
Below are the most common reasons your ID verification might have failed:
1. Incorrect Personal Details
If the name, surname, or ID number you provided does not match what is registered at the Department of Home Affairs, your verification will fail. Even a small typo in your name or ID number can cause a mismatch.
2. Use of Someone Else’s ID
Some applicants mistakenly or intentionally use someone else’s ID number. SASSA systems are advanced and automatically flag this as identity fraud. If the ID does not match your biometric or personal data, the system rejects the application.
3. Unregistered or Invalid ID
If you are using an unregistered, expired, or invalid ID document, your details will not exist in the DHA system. This will lead to a failed identity verification result.
4. Recent Changes Not Updated
If you recently changed your name, surname, or any personal details and the Department of Home Affairs has not updated its system yet, SASSA will still read the old details and reject your application due to a mismatch.
5. Duplicate Applications
If the same ID number has been used to submit more than one application (even across different mobile numbers), the system may detect this as suspicious activity, leading to an automatic rejection.
How to Fix SASSA Identity Verification Failure?
If your application was rejected due to identity verification failure, you can take the following steps:
Double-check your application details
Make sure your ID number, name, and surname are entered exactly as they appear on your green barcoded ID or smart card.
Visit the Department of Home Affairs
Ensure your details are correct and up to date in the Home Affairs system. If needed, request a correction or update.
Reapply for the SRD Grant
Once your details are correct, you can submit a new SRD grant application on the SASSA SRD website.
Submit an Appeal to ITSAA
If you are sure your details are correct, you can appeal the decision within 30 days of receiving the rejection. Here are the steps to take:
- Visit the Department of Social Development Independent Tribunal appeal portal at srd.sassa.gov.za/appeals/appeal.
- Enter your phone number to get the PIN.
- Now, provide the PIN and get your appeal application form online.
- Fill the form and submit online.
- Now wait for the approval of your appeal.
Contact Details
SASSA
- Website: https://www.sassa.gov.za
- Helpline: 012 400 2000
- Postal Address: Private Bag X55662, ARCADIA, 0083
- Street Address: SASSA House, 501 Prodinsa Building, cnr Steve Biko and Pretorius Street, PRETORIA
- Fax: 012 400 2257
- Toll-free Number: 080 060 1011
- Email: srd@sassa.gov.za
ITSAA
- Address: Private Bag x 901, Pretoria, 0001
- Email: grantappeals@dsd.gov.za
- Phone: 012 312 7727
- Fax: 086 216 371/086 534 3124
Department of Home Affairs (DHA)
- Headquarters Address: Pretoria, Gauteng, South Africa
- Phone: 0800 60 11 90
- Email: hacc@dha.gov.za
F.A.Q
Why do I need to appeal for a failed SASSA status?
You must appeal to the Department of Social Development Independent Tribunal for Social Assistance Appeals (ITSAA) to get your SRD R370 payment if your status is failed.
Does a failed SASSA status mean permanent rejection?
No, a failed SASSA status is due to wrong or incomplete ID documents. So as long as you submit the correct ID documents, you will get the approval of your grant application.
Can I submit an appeal for a failed SASSA SRD status?
Yes, you can submit the appeal within 30 days after your application status is rejected.
Final Verdict
Make sure your ID details match 100% with the official Home Affairs records. This is the most important requirement for successful SASSA SRD grant approval. If your ID verification fails, your entire application will be rejected, even if you’re fully eligible.
